Complaint procedures

Each seafarer has a right to file a complaint against Arriva Shipping Polska or a shipowner.

Complaints

A manager should be informed about a complaint as it is received. Every complaint should contain detailed description and a seafarer's claims and expectations if applicable. The legal liability of Arriva Shipping Polska starts at the moment a seafarer signs an agreement with a shipowner.

Seafarers can file complaints:

  • in a written form in a complaints book kept in the office in Gdańsk
  • by post to the following address:
    Arriva Shipping Polska
    ul. Platynowa 6E/5, 80-041 Gdańsk
  • via e-mail to the following address: office@arrivashipping.pl

Obligations


Arriva Shipping Polska is obliged to confirm the receipt of a complaint within 5 working days. The confirmation of the receipt of a complaint should contain an exact date of the reaction and the communication methods chosen by the seafarer. An investigation into a complaint against Arriva Shipping Polska should not take longer than 15 working days starting from the day of the confirmation of the receipt of the said complaint. An investigation into a complaint against shipowners will be completed within 30 working days starting from the day of the confirmation of the receipt of the complaint. In the event that a complaint is handled in a way that is not satisfactory to a seafarer, Arriva Shipping Polska is obliged to present further alternative procedures to satisfy a seafarer's claims.

In the event that Complaints are not resolved through the above mentioned process within 30 days, a seafarer can contact:

Maritime Office in Gdynia

Maritime Office in Gdynia
ul.Chrzanowskiego 10
81-338 Gdynia
Poland

tel. +48 58 355 3101
dumsekr@umgdy.gov.pl
wm@umgdy.gov.pl

Ministry of Maritime Economy and Inland Navigation
Department of Maritime Economy

Address:            
Nowy Świat 6/12
00-400 Warsaw, Poland

Website:  https://www.mgm.gov.pl/gospodarka-morska/149-praca-na-statkach-morskich

fax: +48 22 583 85 71
e-mail: sekretariatDGM@mgm.gov.pl

ARRIVA SHIPPING POLSKA
 

Platynowa 6E
80-041 Gdańsk

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